We will always try to ship your order within 24 hours. These are the exceptions:

• Orders placed after 12:00 PM EST on Saturday, these will be shipped out on the following business day which will be Monday unless there is a US Federal Holiday.
• Orders placed during a US Federal Holiday.
• Orders that require additional address verification.

If you have any additional questions about our shipping process please call us at (614) 577-9470 during business hours, or send us an email at shop@premiervii.com and we will get back to you as soon as possible.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it with all manufacturer tags attached.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. IF paid cash in-store then you will be able to receive a cash refund IMMEDIATELY.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@premiervii.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged OR IT IS THE WRONG SIZE.  If you need to exchange it for the same item, send us an email at shop@premiervii.com and send your item to: 2716 Eastland Mall Columbus Ohio US 43232 OR VISIT US IN STORE.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2716 Eastland Mall Columbus Ohio US 43232 or visit us in store.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.